Reviews site Feefo has awarded us a Platinum Trusted Service Award for our consistently excellent customer feedback. Platinum awards are given to companies who’ve held a Feefo service rating of between 4.5-4.9 for three years. Our rating is 4.8.
Because they’re entirely based on real customer feedback, these awards reflect an outstanding commitment to customer service. And it feels particularly special this year – because we’ve all been more online than ever during the pandemic, people are now 40% more likely to leave feedback after a purchase.1
We couldn’t have done it without our customers, so thank you to everyone who’s taken the time to review us. Your feedback helps us make our products better and keep working on every part of your insurance.
If you report a claim within 24 hours, we may reduce your excess by £150.