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Our customer service is now by chat. We’re here from 9am to 5pm, Monday to Saturday.

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Start a chat for help

  • Talk to a human for help with buying your policy
  • Search hundreds of frequently asked questions
  • Chat in the Ticker app if you’re already a customer
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Start a claim 24/7

If you report a claim within 24 hours, we’ll reduce your excess by £150. The claims team can only help with new or ongoing claims, so please start a chat if you need help with your policy.

If you need to start a claim, make sure you have these details handy to make the process as easy as possible:

  • What happened, when and where
  • What you need to claim for (for example: damage to your vehicle or someone else’s property)
  • Any third parties or witnesses – who was there, their contact details and any insurance information

Start a chat with one of our agents

Get help with buying your policy, search our FAQs or talk to us about your insurance. We’re here to help Monday to Saturday from 9am to 5pm. You can also email us at [email protected].

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Need help with payments?

Pay a missed payment or discuss monthly payments

Call Close Brothers on 0333 3218 566

Monday to Friday from 8.30am to 6pm
For policies starting before 4 November 2023

Chat to PremFina

Monday to Friday from 8.30am to 5.30pm
For policies starting from 4 November 2023

What’s your policy start date?

4 November 2023 or after 22 September to 3 November 2023 18 August to 21 September 2023 17 August 2023 or before

What’s your policy start date?

4 November 2023 or after 22 September to 3 November 2023 18 August to 21 September 2023 17 August 2023 or before

What’s your policy start date?

4 November 2023 or after 22 September to 3 November 2023 21 September 2023 or before

Make a claim 24/7

If you report a claim within 24 hours, we may reduce your excess by £150.