Please accept our apologies that, due to high demand, you may experience long wait times on our phone lines. Please start a chat in your app or here at ticker.co.uk so we can try to help you more quickly.

It’s all in the app

  • Make changes to your policy with no admin fee
  • Search hundreds of frequently asked questions
  • Start a chat if you need extra support
Go to the app
Ticker app

Start a chat with one of our agents

It’s cheaper to make a change to your policy by chat. We’re here to help Monday to Saturday from 9am to 5pm.

Start a chat

Report an incident or make a claim 24/7

If you need to start a claim, make sure you have these details handy to make the process as easy as possible:

  • What happened, when and where
  • What you need to claim for (for example: damage to your vehicle or someone else’s property)
  • Any third parties or witnesses – who was there, their contact details and any insurance information

Still need help?

Pay a missed payment or discuss monthly payments

Call Close Brothers on 0333 3218 566

Monday to Friday from 8.30am to 6pm
For policies starting before 4 November 2023

Chat to PremFina

Monday to Friday from 8.30am to 5.30pm
For policies starting from 4 November 2023

Talk to our customer service team by phone

Call to buy a new policy on 0345 305 2774

Monday to Friday from 10am to 4pm (except public holidays)

What’s your policy start date?

4 November 2023 or after 22 September to 3 November 2023 18 August to 21 September 2023 17 August 2023 or before

What’s your policy start date?

4 November 2023 or after 22 September to 3 November 2023 18 August to 21 September 2023 17 August 2023 or before

What’s your policy start date?

4 November 2023 or after 22 September to 3 November 2023 21 September 2023 or before