Contact Ticker

Get in touch with Ticker

You can talk to our customer service team by chat from 9am to 6pm, Monday to Friday (except public holidays), and 9am to 5pm on Saturdays.

Making changes to your policy by chat means no admin fees. You’ll get a notification when we reply, so you can get on with your day.

 

Talk to our customer service team by phone

If you’d prefer to speak to our customer service team by phone, you can call from 9am to 6pm, Monday to Friday (except public holidays). There is a £12 admin fee for changes made by phone.

 
Call about your Ticker quote or policy: 0200 500 5251
 

Talk to our claims team by phone

If you need to talk about a claim or accident, our claims team is here for you 24 hours a day, seven days a week. Please bear in mind that they can only discuss new or existing claims.

 
Call our claims team: 01204 600 355

FAQs

We didn’t find anything – but here are our top FAQs

What’s in the Ticker app?

  • Weekly updates on your driving and the mileage you're doing
  • All your insurance documents are stored in the app and automatically updated if you make a change to your policy
  • If you need help with anything, you can start a chat in the app or tap to call or email us
  • If you're ever at the side of the road after a crash, hit the 'Had a crash' button on your app dashboard to speak to our 24/7 claims team
  • At renewal your quote will be in the app, and you can review and accept with one tap

How does Ticker use my device data?

We use the data collected by the device to:

  • Verify the insurance details you gave us
  • Work out how you drive
  • Calculate your renewal quote
  • Ask seriously risky drivers to leave

Doing this means we can attract the kind of driver that will do well with Ticker. It also helps us reduce fraud (a major issue in the insurance industry), which will ultimately make insurance cheaper for everyone with Ticker.

At renewal, we'll take your driving into account to give you our best price first time – no haggling required.

What we won't do with your device data

  • We won't share the data from your device unless we get a court order from the police
  • We won't ever report you for your driving
  • We won't 'fine' you for your driving or increase your insurance price mid-policy

How does Ticker work?

We post out the Ticker device, then you fit it in your car and log in to the Ticker app to see your driving stats.

We give you the benefit of the doubt with your price because people who are happy to have a box are likely to drive sensibly. Most insurers assume you’ll drive badly; we assume you won't.

However, we keep an eye out just for the drivers behaving in a seriously dangerous way (which could lead to a crash) and ask them to find insurance elsewhere.

We then use your data at the end of the year to work out your renewal price. The better your driving, the better the price we can offer you – but you'll never see any surprise price hikes during the year.

What’s in the Ticker app?

  • Weekly updates on your driving and the mileage you're doing
  • All your insurance documents are stored in the app and automatically updated if you make a change to your policy
  • If you need help with anything, you can start a chat in the app or tap to call or email us
  • If you're ever at the side of the road after a crash, hit the 'Had a crash' button on your app dashboard to speak to our 24/7 claims team
  • At renewal your quote will be in the app, and you can review and accept with one tap

How does Ticker use my device data?

We use the data collected by the device to:

  • Verify the insurance details you gave us
  • Work out how you drive
  • Calculate your renewal quote
  • Ask seriously risky drivers to leave

Doing this means we can attract the kind of driver that will do well with Ticker. It also helps us reduce fraud (a major issue in the insurance industry), which will ultimately make insurance cheaper for everyone with Ticker.

At renewal, we'll take your driving into account to give you our best price first time – no haggling required.

What we won't do with your device data

  • We won't share the data from your device unless we get a court order from the police
  • We won't ever report you for your driving
  • We won't 'fine' you for your driving or increase your insurance price mid-policy

How do I use my RAC breakdown cover?

If you bought RAC breakdown with your Ticker policy and you need assistance, call the RAC on 03332 000 999.

How do I make a claim with Ticker?

We put a button on the dashboard of the Ticker app so that if you ever crash, all you need to remember is that button. It'll put you through to our claims team, who are there 24/7.

You need to tell us about any incident, even if you don't want to make a claim with Ticker. Just hit that button on your dashboard and we'll be right with you.

Alternatively, our claims number is 01204 600 355.

How do I change things on my Ticker policy?

If you need to make changes to your policy, you can talk to our customer service team by chat from 9am to 6pm, Monday to Friday (except public holidays), and 9am to 5pm on Saturdays.

You can also call us on 0345 3052 774 from 9am to 6pm, Monday to Friday (except public holidays)

How do I contact Ticker?

You can start a chat with us in the app or here at ticker.co.uk.

We're available from 9am to 6pm, Monday to Friday (except public holidays), and 9am to 5pm on Saturdays.

You can also call us on 0345 3052 774 from 9am to 6pm, Monday to Friday (except public holidays)

If you need to talk about a claim or accident, our claims team is here for you 24 hours a day, seven days a week.

You'll find all our other contact details at the top of this page.

What happens at renewal with Ticker?

When renewal time comes around, we’ll email you and send all your information through the Ticker app. This will include the documents you need to check through. Just review your renewal quote, then tap to renew.

As well as all the usual factors that go into a renewal price, we also take your year’s driving into account – so your renewal is truly personalised.

Remember: we don’t auto-renew your policy, so make sure you renew in the Ticker app to stay covered.

How does Ticker work?

We post out the Ticker device, then you fit it in your car and log in to the Ticker app to see your driving stats.

We give you the benefit of the doubt with your price because people who are happy to have a box are likely to drive sensibly. Most insurers assume you’ll drive badly; we assume you won't.

However, we keep an eye out just for the drivers behaving in a seriously dangerous way (which could lead to a crash) and ask them to find insurance elsewhere.

We then use your data at the end of the year to work out your renewal price. The better your driving, the better the price we can offer you – but you'll never see any surprise price hikes during the year.

What’s the Ticker device?

Depending on your vehicle, you’ll either get a stick-on Ticker box or a plug-in Ticker device.

The plug-in Ticker device

It’s a small box about as long as your index finger. We post the device out to you and you follow the instructions included to plug it in to your car’s OBD (Onboard Diagnostics) port – this is usually near your steering wheel and only takes a few seconds. It draws minimal power from your car and sends us your driving data directly.

When you leave Ticker, you can unplug the device and send it back to us to recycle.

The stick-on Ticker box

It's a small, round box that fits in the palm of your hand. We post the box out to you and you stick it to your windscreen. Download the Ticker app and pair it with your box. The box then collects driving data and sends it to us via your app. This will have a minimal effect on your data plan.

When you leave Ticker, you can take the box off your windscreen and send it back to us to recycle.

Unlike with some other black box insurers, the Ticker devices don't need any special knowledge to be installed – so you don't need an appointment for an engineer to fit it.

How does No Claims Discount (NCD) work?

What is NCD?

NCD stands for No Claims Discount and is sometimes referred to as No Claims Bonus (NCB). It reduces the price of your insurance policy: the longer you go without making a claim as a policyholder, the bigger the discount.

When you take out a policy with Ticker, we may ask you to provide proof of your NCD.

To understand more about how you earn NCD and what kind of proof we might ask you for from a previous insurer, check out our full explanation.