Start a chat with one of our agents for sales and service

Our customer service is now by chat. We’re here from 9am to 5pm, Monday to Saturday.

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Chat in the Ticker app

Making a claim with Ticker

We’re here to help 24/7 if you need to claim. If you report a claim within 24 hours, we may reduce your excess by £150.

Call to claim now on 0330 0533 727
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Start a claim

  • Make sure you have details of the incident – what happened, where and when
  • Have the name and contact details of any third parties involved to hand
  • Make sure you’ve got any photos or videos of the scene and any damage saved
Call to claim now on 0330 0533 727

Start a windscreen claim

You can claim online directly with Autoglass.

  1. Give Autoglass your reg number and details of the windscreen or other glass damage
  2. They’ll confirm your excess
  3. Choose a date and time for your repair
Make a claim online with Autoglass

What to do if you’ve just had a crash

There are six steps to take immediately after a crash. Jump to advice

Breakdown assistance

If you have an RAC Breakdown product added to your policy, you can use the myRAC app or call for help.

Call the RAC to use your Breakdown service

Report a claim within 24 hours to save £150

If you ever need to claim, you’re in safe hands – and we’ll give you £150 off your total excess if you report your claim within 24 hours.*

* Windscreen, fire and theft claims not included. Any claim must be reported within the first 24 hours of an incident and will be subject to review.

What to do if you’ve just had a crash

1. Stop safely

Make sure your vehicle is stopped in a safe place if possible, with the hazard lights on.

Get yourself and any passengers to a safe position, away from traffic.

If anyone is hurt, call 999.

2. Don’t discuss fault

Even if you think you might have caused the crash, don’t discuss whose fault it is – we’ll sort this out for you.

It feels natural to start apologising, but you may not know what’s actually happened until it’s investigated.

3. Exchange details

Exchange details with any other drivers:

  • Driver names and contact numbers
  • Vehicle registrations

Ask witnesses for their name and number so we can talk to them if necessary. Ask any police for their names and ID numbers.

4. Take photos

Take lots of photos of the scene, including numberplates, if it’s safe.

Try to get detailed pictures of any damage, the positions of the vehicles and the road conditions.

5. Call us right away

Calling us as soon as you have the details you need is very important. You can call 24/7 from your Ticker app or on 0330 0533 727.

If you report a claim within 24 hours, we may reduce your excess by £150.*

6. Only talk to Ticker

Don’t talk to anyone who says they’re calling ‘on behalf of your insurer’ rather than Ticker.

Your claim will be managed by our claims partners (Carpenters or S&G Response), but they’ll always refer to Ticker by name.

Ticker knowledge centre

Got questions about claiming with Ticker?

What happens after I’ve started a claim?

What to expect when you make a claim.

Read the article

How long will my claim take?

Learn about what’s involved with your claim and how to help us work quickly.

Read the article

How do I use my RAC Legal cover?

What to do if you need legal help as part of a claim.

Read the article

What’s your policy start date?

29 April 2024 or after 4 November 2023 to 28 April 2024 22 September to 3 November 2023 18 August to 21 September 2023 17 August 2023 or before

What’s your policy start date?

29 April 2024 or after 28 April 2024 or before

What’s your policy start date?

29 April 2024 or after 4 November 2023 to 28 April 2024 22 September to 3 November 2023 18 August to 21 September 2023 17 August 2023 or before

What’s your policy start date?

29 April 2024 or after 4 November 2023 to 28 April 2024 22 September to 3 November 2023 21 September 2023 or before