How we’ll maintain your service over the next few months
All businesses are having to make plans for keeping things running during the COVID-19 outbreak, in case the government asks for offices to shut.
As a digital insurance provider, we’re luckier than most in how easy it is for us to maintain your service. Anyone office-based has always been set up to work from home, and our contact centre made provisions weeks ago to ensure telephone and chat-based customer service is as uninterrupted as possible.
In the last week, our contact centre has seen increased call volumes. If you’re having issues getting through, you can always start a chat here at ticker.co.uk or in the Ticker app.
Will I still be able to buy insurance?
We sell insurance online and by phone if you need – both will still be available to you as usual.
To put your mind at rest, Ticker insurance is underwritten by Great Lakes Insurance SE (GLISE), part of Munich Re Group. Munich Re is one of the world’s leading reinsurers, so we’re lucky to have an incredibly solid organisation behind us.
Will my Ticker box still get to me?
The post is considered an essential service, so your Ticker box will still arrive at your door. We’re all advised not to open the door for the post but your box fits through your letterbox, so there’s no contact required.
Unlike with many box insurers, you fit the Ticker box yourself. No fitting appointment necessary.
Will I be able to get help with my insurance?
Yes, by phone, email and chat through your Ticker app. We’re currently more able to help you quickly by chat.
What about if I need to make a claim?
All fine. Our claims team will continue to be available 24/7 by phone on 01204 600 355.
